FAQ

Shopping at BrushAndPencil.com

Is my information secure when I order from this site?

Yes, our shopping cart processes all the information by using the latest security technology: SSL SHA-2 & 2048-bit encryption.

Do you keep my personal information?

Yes, your personal information is securely stored in our Ecommerce database with SSL SHA-2 & 2048-bit encryption. You have the option to make this information available for future orders when logging in so that you are not required to type it again when you come back and shop from us.

Do you sell or trade any of my information?

Absolutely not! We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy

When will my credit card be charged?

Credit cards are charged as soon as you, the customer, place your order at the time of the order, before the order is shipped to you. You will receive notification by e-mail when the payment is approved.

Has my order been shipped?

You can check on the status of your order by clicking on Order Status or by clicking the link on your order confirmation e-mail to review your order.

How do I track my order?

If a tracking number is assigned to your order, you can track the order by logging in, going to Order Status and reviewing your order.

I forgot my account password. How do I retrieve it?

If you forgot your password, you can retrieve it by clicking on the ?Forgot Password? link on the Order Status page or during the checkout process while placing a new order.

What is your return policy?

Our return policy is available on the Terms of Sale agreement.

How do I find a product?

There are various ways to find a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for. You can also click on 'Search' and type a search term related to what you are looking for. All corresponding results will be displayed.

How do I navigate through the site?

There are numerous links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Store" link. You can also view informational web pages that we have set up so you can get additional information about our company and our products.

Subscription to Art Logistics

What if I am already a subscriber to Art Logistics and I have purchased a product that includes a promotional access to Art Logistics?

We will extend your existing membership to the period offered by the promotion. (For example, if your membership expires on February 1 and you are entitled to a free 6 additional months subscription your expiration date will be extended to August 1).

Do you automatically renew my subscription?

We do not renew automatically, unless you chose to do so. If your subscription does expire, we will send you a notification prior to the expiration date, so you can renew it manually.

Can I use materials from Art Logistics to conduct a workshop? Can I sell artwork done based on Art Logistics materials or enter it into a competition?

No. All materials on BrushAndPencil.com are intellectual property of Alyona Nickelsen and protected by copyright law. You can use them for your personal educational purposes only.

Can I pay for the subscription on month-to-month base?

Similar to a magazine subscription, our system requires payment for 6 months at a time. We do not offer single month subscriptions.

About Our Products

How safe are your products?

According to toxicological evaluations by Robert W. Kapp, Jr., BA, MS, PhD ATS (Fellow, Academy of Toxicological Sciences), ERT-UK (European Certified Toxicologist - United Kingdom): "Based on the examination of individual chemical toxicity data, the calculations of potential exposures and the evaluations contained herein, in my professional opinion, the Brush and Pencil, LLC Colored Pencil Powder Blender, Advanced Colored Pencil Final and Textured Fixatives and Touch-Up Texture do not require chronic toxicity hazard warnings. These evaluations show that the products conform to ASTM-4236. In addition to any other hazard warnings or precautionary statements that Brush and Pencil, LLC may deem appropriate, the label must display the following statement of conformance or other LHAMA equivalent: "Conforms to ASTM-4236" April 15, 2016"

Where are your products manufactured?

Our products are manufactured in the USA exclusively for Brush and Pencil, LLC

Where I can purchase your products outside of the USA?

Our products are available to our UK/EU customers through Jackson's Art Supply (www.jacksonsart.co.uk), to our Canadian customers through Delta Art (www.deltaart.ca), to our Australian/New Zealand customers through Arthouse Direct (www.arthousedirect.com.au) and The Art Shop (http://theartshop.com.au).

We are expanding our distribution channels and are always on the lookout for representation abroad. Please contact your favorite art supply store and enquire about our products. We would be happy to discuss possibilities of exporting our products to their locations.

Are your products eligible for CPSA (Colored Pencil Society of America) International exhibition?

Here is exert from communication with Deborah Maklowski, CPSA, CPX, Product Research Director Colored Pencil Society of America

"On March 11, 2016, the national governing board of the Colored Pencil Society of America (CPSA) reviewed all of the products in your new kit and agreed that the use of four of them -- the Advanced Colored Pencil Textured Fixative spray, the Colored Pencil Touch-Up Texture, the Powder Blender, and the Advanced Colored Pencil Final Fixative spray -- IS acceptable for the International Exhibition. We were also agreed, however, that the use of the titanium white powdered pigment would render an artwork ineligible for the International, since its use amounts to the addition of pigment that is not in the form of colored pencil.

With respect to Explore This!, the findings are, of course, reversed. The addition of the titanium white powdered pigment to an artwork is acceptable for Explore This!, whereas the use of any of the other four products (the Advanced Colored Pencil Textured Fixative spray, the Colored Pencil Touch-Up Texture, the Powder Blender, and the Advanced Colored Pencil Final Fixative spray) would not, in and of itself, render an artwork eligible for Explore This!"

Where can I learn how to use these products?

We are constantly making new instruction materials available on Art Logistics, on our Blog, on Facebook page, as well as via our Youtube.com channel. If you subscribed to our newsletter you will be kept up to date with every new publication.

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